My mobile phone was cancelled by somebody not me

[4967026]

Today morning I received an email that TPG has received a mobile plan cancellation request. I replied back saying that I didn't requested any cancellation. But my plan was cancelled at 11 AM. I'm now waiting for more than 50 minutes in the queue . What has happened?

[Dann]

Hi,

Welcome to the Community!

We'd like to check the status of your mobile service. Please PM us with your mobile number and full name so we can look into it.

How to send a private message in the Community 

Regards,

Dann