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< E:adsl_comm:thread_exists > error while trying to upgrade

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Level 2
 
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Moderator

Hi 

as per our conversation,  please try in another 6 hours, if still failing, please send me a PM.

I will get someone to solve your issue ASAP

View solution in original post

7 REPLIES 7
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Moderator

Hi brailleface,

 

The issue on you online account is due for an existing process in your account.

 

It can be relocation in progress. issues on the installation and so on

 

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Level 2

sure, can this please be addressed asap? as I am trying to upgrade my nbn plan. 

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Level 1b

Don't count on it happening anytime soon, we've been trying for a week now, with no results - it seems nobody at TPG can help us!

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Moderator

Hi 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Moderator

Hi 

as per our conversation,  please try in another 6 hours, if still failing, please send me a PM.

I will get someone to solve your issue ASAP

View solution in original post

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Level 2

this is still not working, keeps showing me the same < E:adsl_comm:thread_exists > error

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Moderator

Hi 

Someone will call you ASAP,  and solve your issues. 

Ticket Number PMed

Thanks 

Rajen