< E:adsl_comm:thread_exists > error while trying to upgrade

[luisc]

Hi brailleface,

The issue on you online account is due for an existing process in your account.

It can be relocation in progress. issues on the installation and so on

[brailleface]

sure, can this please be addressed asap? as I am trying to upgrade my nbn plan. 

[mr_potroast]

Don't count on it happening anytime soon, we've been trying for a week now, with no results - it seems nobody at TPG can help us!

[RajenS]

Hi 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS · Accepted solution]

Hi 

as per our conversation,  please try in another 6 hours, if still failing, please send me a PM.

I will get someone to solve your issue ASAP

[brailleface]

this is still not working, keeps showing me the same < E:adsl_comm:thread_exists > error

[RajenS]

Hi 

Someone will call you ASAP,  and solve your issues. 

Ticket Number PMed

Thanks 

Rajen 

[alexli0822]

Hi I am having this issue while trying to upgrade my NBN plan. It has been 2 days and it is really urgent since we don't have any wi-fi at home for work. Thank you so much for your help.

[BasilDV]

Hi @alexli0822

Welcome to the Community!

We deleted your post as it contains your email address.

Please refrain from posting any account details on a public thread as it may compromise your security.

We checked the account and learned that you've been in touch with our Accounts team.

The change has been applied as well.

Let us know if you need further assistance.

BasilDV