Get online support
Welcome to TPG Community, @carolwigney!
Are you getting any error when logging in? Make sure you are using your customer reference number or username when you log in and your account is updated with your mobile number.
Here are some helpful articles that you can check out:
TPG Mobile - Introduction to the new My Account
Forgot your TPG Account Password?
If you need further help, you can send us a private message with your account details.
Cheers!