My refund

arrowlin551960
Level 2
Dear
I have an overpayment issue due to transferring to a telecommunications company.
The company has stated that they will refund me. But the next day, I received a billing letter again. I don't understand the purpose of this letter.
Because I have already changed to a telecommunications company, I was unable to log in to my account.
Can you help me understand how I should handle it.thank you Smiley Happy
2 REPLIES 2
Anonymous
Not applicable

Hi @arrowlin551960 ,

 

Let us help check the status of the payment and get request of the refund. Could you send us your details to better understand the situation?

 

How to send a PM? 

 

We also responded to your initial post located here

 

Dear
I have an overpayment issue due to transferring to a telecommunications company.
The company has stated that they will refund me. But the next day, I received a billing letter again. I don't understand the purpose of this letter.
Because I have already changed to a telecommunications company, I was unable to log in to my account.
Can you help me understand how I should handle it.thank you Smiley Happy