NBN COmpensations

SOLVED Go to solution
YodiandShermy
Level 2

Hi

 

Can anyone please advise when the Refunds for the NBN slow speed will be coming through.

I was advised that it would be in April, but u have not heard anything scince mid-March

 

Regards

Joshua

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi YodiandShermy

 

Welcome to the TPG Community! 

 

Thank you for your patience during this time. We apologise that the refund wasn’t provided during our initial estimated timeframe. The compensation process is quite complex and we are processing refunds in batches rather than individually.

 

We have included your refund in an upcoming refund batch which should be within the next week.

 

Cheers! 

View solution in original post

9 REPLIES 9
Ahra_G
Moderator

Hi YodiandShermy

 

Welcome to the TPG Community! 

 

Thank you for your patience during this time. We apologise that the refund wasn’t provided during our initial estimated timeframe. The compensation process is quite complex and we are processing refunds in batches rather than individually.

 

We have included your refund in an upcoming refund batch which should be within the next week.

 

Cheers! 

View solution in original post

YodiandShermy
Level 2
Thanks.

I can appreciate that there would be a lot of these refunds to process. Would not be an easy thing to Plan and execute.

Might be worth sending out an email or some communication to the users affected in the future.

Cheers

Shane
Moderator

Hi @YodiandShermy,

We appreciate your suggestion. We'll pass this on to the relevant department.

 

Let us know should you require further assistance.

 

Cheers! Smiley Happy

YodiandShermy
Level 2
Hi

Do we have any timeframe on when the refunds will be coming in this week?

Regards
Josh’s
Shane
Moderator

Hi @YodiandShermy ,

 

We will this particular refund and get back to you as soon as I got an update.

 

Cheers!

YodiandShermy
Level 2
Thanks Shane. Appreciate the response. Look forward to hearing from you.
Shane
Moderator

You're welcome @YodiandShermy,

 

I would like to arrange a call from one of our Account Specialists to discuss you refund update.

 

Kindly, PM me your best contact number and preferred time.

Regards,

Shane
Moderator

Hi @YodiandShermy,

 

Thanks for sending me your details.

 

You should receive a call from them any moment from now.

 

Let me know how it will go.

 

Cheers!

BasilDV
Moderator

Good day @YodiandShermy,

 

Our Accounts team already processed the refund and expect it to arrive within 7 working days.

 

Thank you for your patience.

 

Kind regards,