NBN Moving home progress

[enricodg]

Hi, 

the 9th of October i sent you a request to move my NBN connection to my new place. ( From 3 White Avenue, 2035 Maroubra to 3/79-83 Yorktown Parade, 2035 Maroubra) I asked to get the new connection on Thursaday, the 15th October. I did not receive any email from you yet regarding the my enquiry progress. I desperately need to get it tomorrow because i use it for working. Can someone update me please?

I look forward to hearing from you

Simone Operosi

Username: enricodg
Account Number: 4792072

[Ahra_G]

Hi @enricodg, 

Welcome to the Community! 

Upon checking, your service is awaiting activation however, we need to check few things first. 

• Have you received the modem for the new service? 
• Are you able to find the NTD (another NBN modem) in the premise? 
• If you have both equipment, are they plugged in and turned on?
  
  We'll be waiting for your response. 
  
  Regards,

Ahra_G