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NBN Moving home progress

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Level 1

Hi, 

the 9th of October i sent you a request to move my NBN connection to my new place. ( From 3 White Avenue, 2035 Maroubra to 3/79-83 Yorktown Parade, 2035 Maroubra) I asked to get the new connection on Thursaday, the 15th October. I did not receive any email from you yet regarding the my enquiry progress. I desperately need to get it tomorrow because i use it for working. Can someone update me please?

 

I look forward to hearing from you

 

Simone Operosi

 

Username: enricodg
Account Number: 4792072

1 REPLY 1
Highlighted
Moderator

Hi @enricodg

 

Welcome to the Community! 

 

Upon checking, your service is awaiting activation however, we need to check few things first. 

 

  • Have you received the modem for the new service? 
  • Are you able to find the NTD (another NBN modem) in the premise? 
  • If you have both equipment, are they plugged in and turned on?

    We'll be waiting for your response. 

    Regards,

Ahra_G