NBN Service not yet installed and cancellation fee charges apply?

[BasilDV]

Hi @linaylee99,

The refund has been entered and will be finalize within 3 to 5 working days.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[linaylee99]

Thanks Basil ... appreciate that.

Cheers

Lina

[linaylee99]

Just following up on my "refund" as i was notified that the Modem has been received and the accounts team has been notified to process my refund on 16 May (Thurs last week)....

I am wondering how far away before the Refund is in my bank account?

Appreciate an update as nobody from accounts have contacted me at all (not by phone or email).

Thanks

Lina 

[BasilDV]

Hi @linaylee99,

The refund is already closed on our end yesterday (20th of May) and should appear on your credit card account within 3 to 5 working days.

We'll PM you the credit note of the transaction.

Kind regards,

BasilDV

[linaylee99]

Thanks Basil .....appreciate that

[linaylee99]

Refund received today.

THANKS for all the assistance to get this resolved..

Cheers

Lina

[Riezl]

Glad to be of assistance, @linaylee99. Thank you. Cheers!