NBN outage

garyvernon
Level 2

This message is for TPG.

My modem failed and you arranged a replacement. In the time taken before receiving the new modem we were forced to hotspot from mobile phone to access internet connection which ended up costing $65 in additional data charges from our telco.  I'm seeking a refund of the same amount from you given the reason was due to your faulty modem.

 

5 REPLIES 5
Anonymous
Not applicable

Not great to hear you're currently experiencing some network issues with your internet service. Let us look into this and get this sorted out, to better understand the situation could you send us a PM with your account details (Username/Customer ID)?

 

 

This message is for TPG.

My modem failed and you arranged a replacement. In the time taken before receiving the new modem we were forced to hotspot from mobile phone to access internet connection which ended up costing $65 in additional data charges from our telco.  I'm seeking a refund of the same amount from you given the reason was due to your faulty modem.

 

garyvernon
Level 2

Apologies for my ignorance, how do I PM you on this service ?

 

Anonymous
Not applicable

No worries, here is a reference on how to send a Private Message https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093

 

 

Apologies for my ignorance, how do I PM you on this service ?

 

garyvernon
Level 2

Clicking on that link gives me an error message "invalid paramters"

 

Anonymous
Not applicable

Could you please try again. 

Clicking on that link gives me an error message "invalid paramters"

 

No worries, here is a reference on how to send a Private Message https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093

 

 

Apologies for my ignorance, how do I PM you on this service ?