NBN plan upgrade delay

[Surfnet_1]

Dear TPG Representative,

I've been trying NBN upgrade to plan NBN50 over 3 days ago and I still TPG says it cant be done as ealier plan change ticket has not been closed internally by TPG. Old ticket is more than 40 days ago. How can TPG not close a ticket that old, no check no compliance ???
 
Can I get this resolved ASAP? Account status still says that it is an NBN standard bundle and there is no internet service.

[Shane]

Thanks for raising this to us, we'd love to help chase this with our Account Specialists Team, to better understand the situation send me a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

Dear TPG Representative,

I've been trying NBN upgrade to plan NBN50 over 3 days ago and I still TPG says it cant be done as ealier plan change ticket has not been closed internally by TPG. Old ticket is more than 40 days ago. How can TPG not close a ticket that old, no check no compliance ???
 
Can I get this resolved ASAP? Account status still says that it is an NBN standard bundle and there is no internet service.
 

[Shane]

Just checking this thread should you require assistance, if so please send us your account details. 

Cheers!

Dear TPG Representative,

I've been trying NBN upgrade to plan NBN50 over 3 days ago and I still TPG says it cant be done as ealier plan change ticket has not been closed internally by TPG. Old ticket is more than 40 days ago. How can TPG not close a ticket that old, no check no compliance ???
 
Can I get this resolved ASAP? Account status still says that it is an NBN standard bundle and there is no internet service.