I can based on the recent update that the issue has been raised to our wholesale provider and is currently being monitored by a Mobile Specialist.
Further updates will be communicated via phone call or SMS.
We apologise for the inconvenience.
We understand that you've been in touch with our Team and advised that this case has been raised to our senior Mobile tech team.
We'll chase this with them and updates will be provided once available.
Our team tried to contact you a number of times, but you were unreachable.
Do you have any preferred time or alternate number for our team to try again?
If yes, please send it via PM.