Mobile phone drop out 10 days

[maryanneg7]

It has been 10 days and still my mobile is dropping out worse than ever -I have phoned Vodaphone who say they are working on the tower.  This is not OK for 10 days. 

[Ahra_G]

Hi @maryanneg7,

I can based on the recent update that the issue has been raised to our wholesale provider and is currently being monitored by a Mobile Specialist.

Further updates will be communicated via phone call or SMS. 

We apologise for the inconvenience. 

Regards,

Ahra_G

[maryanneg7]

Dear Ahra
It has been 12 days this is unacceptable- I want a resolution within 24 hours otherwise I cannot tolerate this ghastly service
Regards
Mary-Anne

[BasilDV]

Hi @maryanneg7

We understand that you've been in touch with our Team and advised that this case has been raised to our senior Mobile tech team.

We'll chase this with them and updates will be provided once available.

BasilDV

[maryanneg7]

Mobile dropping out for two weeks - who can help

[maryanneg7]

Mobile still not working 2 and a half weeks - SOS calls only???????
Mary-Anne

[BasilDV]

Hi maryanneg7

Our team tried to contact you a number of times, but you were unreachable.

Do you have any preferred time or alternate number for our team to try again?

If yes, please send it via PM.

BasilDV