New Account and Email

[lesanderson]

I have just upgraded to 5G Home Broadband from TPG NBN.  Had a couple of issues at the start which were resolved eventually but now have an issue where I cannot load email for the new account.  I enter the Account and then the password and it just returns me to the login screen with the username :-( 

Any assistance would be great. 

[Shane]

Hi @lesanderson,

Let us help identify the cause of these issues and get to the bottom of this. May we confirm if we are trying to use the new credentials to log-in to My Account and TPG post office?

Regards,

I have just upgraded to 5G Home Broadband from TPG NBN.  Had a couple of issues at the start which were resolved eventually but now have an issue where I cannot load email for the new account.  I enter the Account and then the password and it just returns me to the login screen with the username :-( 

Any assistance would be great. 

[lesanderson]

Shane

i am using XXXXX and the password is correct as I use the webmail icon in the main page.  

Les

[Shane]

Hi @lesanderson

We edited post for the security of the account. We will raise this to our Account Specialists Team for investigation. Please send us a PM with your details.

How to send a PM? 

Regards,

Shane

i am using XXXXX and the password is correct as I use the webmail icon in the main page.  

Les