New Account and Email

lesanderson
Level 2

I have just upgraded to 5G Home Broadband from TPG NBN.  Had a couple of issues at the start which were resolved eventually but now have an issue where I cannot load email for the new account.  I enter the Account and then the password and it just returns me to the login screen with the username :-( 

 

Any assistance would be great. 

 

 

3 REPLIES 3
Shane
Moderator

Hi @lesanderson,

Let us help identify the cause of these issues and get to the bottom of this. May we confirm if we are trying to use the new credentials to log-in to My Account and TPG post office?

Regards,

 

I have just upgraded to 5G Home Broadband from TPG NBN.  Had a couple of issues at the start which were resolved eventually but now have an issue where I cannot load email for the new account.  I enter the Account and then the password and it just returns me to the login screen with the username :-( 

 

Any assistance would be great. 

lesanderson
Level 2

Shane

 

i am using XXXXX and the password is correct as I use the webmail icon in the main page.  

 

Les

Shane
Moderator

Hi @lesanderson

 

We edited post for the security of the account. We will raise this to our Account Specialists Team for investigation. Please send us a PM with your details.

 

How to send a PM? 

 

Regards,

 

Shane

 

i am using XXXXX and the password is correct as I use the webmail icon in the main page.  

 

Les