New payment details

[jeremyba]

I have received an email from you to say that the monthly payment has been rejected by the bank you have on file.  We have changed bank and I need to give you our new direct Debit details.

Anna

[RajenS · Accepted solution]

Hi  jeremyba

Please follow this guide, you will be good to go online soon 

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Visit: www.tpg.com.au/updatecc

For all TPG services including mobile, internet and home phone.

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

Watch this video for help to update your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details

[Asad61]

Hi mate I have got a new bank card so I can not update my bank card

[RajenS]

@Asad61 

Welcome to TPG Community!

We introduced the New TPG app for Mobile, please download the app, now on you can do many things, easily from your app.
plan upgrade so easy now on. 

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

If you still got issues

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

[Dingles59]

It hasn’t been rejected i am just trying to update my credit card details

[RajenS]

@Dingles59 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards