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New to TPG Mobile - Ported Number not activated

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Level 1a

I have recently signed up with TPG Mobile and requested to have my old phone number ported from the existing provider. As the existing service has been cancelled already, and I do not have another phone, I am unable to contact TPG Support to make a query regarding the status of my new service. When I log-in to my TPG Account, the status says "Awaiting service activation". I requested the porting of my existing number on Sunday evening at around 10pm. I am aware that TPG Mobile said it could take between 24-48 hrs to port the old number, and that period has not expired. My question is: Have I followed the procedure correctly, and if so, is there a hold-up at TPGs end (or existing provider)? Thanks.