No NBN discount applied to mobile service since Jan 2022

[browndj23]

Hi

Two of my mobile MEDIUM plan accounts have had no NBN discount applied since Jan 2022.  During 2021 the discounts were applied ok.  I have held an NBN account for a number of years.  For some reason during Jan 2022 TPG have made some system change that unlinked my mobile accounts from NBN account.

During a 35 minute call TPG say they cannot provide a credit because there is no documentation ?? !!!!  This is not my fault.  This is TPG's fault and they should provide a credit.

I see a number of questions on this forum relating to this matter.  TPG should not have to be called by customers to fix a billing error they must know about !!

Help!

David

[Ahra_G]

Hi @browndj23, 

We want to make sure that discounts and promos are applied within the terms. Let us have your Customer ID or username via private message so we can check your account. 

Thanks! 

Ahra_G