Hi Two of my mobile MEDIUM plan accounts have had no NBN discount applied since Jan 2022.  During 2021 the discounts were applied ok.  I have held an NBN account for a number of years.  For some reason during Jan 2022 TPG have made some system change that unlinked my mobile accounts from NBN account.   During a 35 minute call TPG say they cannot provide a credit because there is no documentation ?? !!!!  This is not my fault.  This is TPG's fault and they should provide a credit.   I see a number of questions on this forum relating to this matter.  TPG should not have to be called by customers to fix a billing error they must know about !!   Help! David ... View more