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No mobile available but no money due?

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Level 2

Hi Folks, This is my fourth attempt to try and get a mobile issue sorted. Is there an email address I can use to get assistance? I have tried using the community forums but I wastold a technician will call me to sort out the problem - but I don't have a working phone - so I'm unsure how this will happen. My mobile tells me I have insufficient credit but when I log onto my page it tells me my account is up to date and no payment is due. I'd really appreciate your help as I use my mobile for work and this is taking its toll. Thanks

LS

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

Highlighted
Moderator

Hi

 

Thats great you managed to sort it out via chat support.

 

Regards,

Peter