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No response from tpg

Level 1b

I left a message on 7 April and have had no response. The online chat service is not efficient because there are no operators available to talk. 
i have had no internet connection for 2 weeks now. There appears to be something wrong with the modem TPG installed in February when I had the nbn connected. I am also moving soon so need to talk to an operator. I am currently paying for a service wihich is not working and will be cancelling my direct debit payments if someone does not get back to me.

1 REPLY 1
Moderator

Hi Ludris20,

 

My apologies if you are not able to reach our support people.

Do you have an issue with your NBN service? I may advice you to follow some troubleshooting

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338