I left a message on 7 April and have had no response. The online chat service is not efficient because there are no operators available to talk.
i have had no internet connection for 2 weeks now. There appears to be something wrong with the modem TPG installed in February when I had the nbn connected. I am also moving soon so need to talk to an operator. I am currently paying for a service wihich is not working and will be cancelling my direct debit payments if someone does not get back to me.
My apologies if you are not able to reach our support people.
Do you have an issue with your NBN service? I may advice you to follow some troubleshooting