Not taking my payment

[Bevansmom]

I've updated my credit card details but still waiting for the payment to be taken. Yes have the funds. What's wrong? I tried calling but can't wait on for an hour or be called back due to the work I do I can't accept calls. Need help!

[Ahra_G]

Hi @Bevansmom, 

You may refer to the following articles in settling your account online:

• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
• Using TPG My Account & Online Account Info

Should you still require assistance, let us know of your most convenient time to receive a call in order for us to assist you further. 

Thanks! 

Ahra_G