Novus

[ojjack]

Hi my mobile can only receive message and call but can not call out. It said I run out of credit. But I am in direct debit setup. It should not be a credit issue. I tried to log in and found the status "Moved to Novus". I can't log in to check the usage and can't access to manage my account. Could you help to provide a link?

[Ahra_G]

Hi @ojjack, 

You may try logging in to the new TPG My Account here: TPG Mobile - Introduction to the new My Account

Send us a private message with your TPG customer or username so we can also check your account. 

Thanks! 

Ahra_G