Offered 1st month free with 7day trial period

[vineethmech92]

Hi,

As per the upgrade (NBN to 5g home internet) offer from recieved from TPG is 1st month free and 7day trial period. How ever I recieved a bill even before my 7 day trial is finished. In my situation, I got the first modem on january and for 1 month there is no internet. I gopt my modem replaced on 8th feb and litrally I started using internet from there onwards.

Hence as per the offer I am eligible for 1 monthe free starting from 8th Feb to 8th March.My reference number is provide below with invoice attached 

1192892055. 

[Anonymous]

Hi,

Thanks for raising this to us, we'll have our Account Specialists Team to contact you to provide details of the 1st month free and 7 days trial. Shoot us a Private Message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.

How do I private message (PM) in the community 

Regards,

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@vineethmech92 wrote:

Hi,

As per the upgrade (NBN to 5g home internet) offer from recieved from TPG is 1st month free and 7day trial period. How ever I recieved a bill even before my 7 day trial is finished. In my situation, I got the first modem on january and for 1 month there is no internet. I gopt my modem replaced on 8th feb and litrally I started using internet from there onwards.

Hence as per the offer I am eligible for 1 monthe free starting from 8th Feb to 8th March.My reference number is provide below with invoice attached 

1192892055. 

---

[Anonymous]

Hi, vineethmech92

Just checking should you require assistance, please update this thread.

Regards,

Hi,

As per the upgrade (NBN to 5g home internet) offer from recieved from TPG is 1st month free and 7day trial period. How ever I recieved a bill even before my 7 day trial is finished. In my situation, I got the first modem on january and for 1 month there is no internet. I gopt my modem replaced on 8th feb and litrally I started using internet from there onwards.

Hence as per the offer I am eligible for 1 monthe free starting from 8th Feb to 8th March.My reference number is provide below with invoice attached 

1192892055.