TPG Community

vineethmech92 · ‎17-02-2022

Hi, Below query I asked and still no response? "As per the upgrade (NBN to 5g home internet) offer from recieved from TPG is 1st month free and 7day trial period. How ever I recieved a bill even before my 7 day trial is finished. In my situation, I got the first modem on january and for 1 month there is no internet. I gopt my modem replaced on 8th feb and litrally I started using internet from there onwards. Hence as per the offer I am eligible for 1 monthe free starting from 8th Feb to 8th March.My reference number is provide below with invoice attached *********."

vineethmech92 · ‎15-02-2022

Hi, As per the upgrade (NBN to 5g home internet) offer from recieved from TPG is 1st month free and 7day trial period. How ever I recieved a bill even before my 7 day trial is finished. In my situation, I got the first modem on january and for 1 month there is no internet. I gopt my modem replaced on 8th feb and litrally I started using internet from there onwards. Hence as per the offer I am eligible for 1 monthe free starting from 8th Feb to 8th March.My reference number is provide below with invoice attached 1192892055.

vineethmech92 · ‎07-02-2022

After 2 weeks I recieved the modem to replace the faulty one and I plugged it in & still no internet. 5g green signal all bars was blinking like it going for ever. Looks like waiting for TPG 5G modem is going like never get fixed.

vineethmech92 · ‎23-01-2022

Hi , I am a current NBN customer(vineethmechxx). As part of upgradation, I got 5G modem last Wednesday( 19.01.2022) and the day one onwards I am calling TPG customer care and complaining that it's not working and no 5G internet. 4G signal strength is showing on the 5G modem as yellow light with three signal bars, but not internet when connected to laptop or an mobile phone. Today I got message from TPG that account is active (vineethmech92) and on 29.01.22 my NBN will be ger disconnected as part of the 7day 5G trial. But still now I am not getting any internet from my 5G modem and my complaint lodged with TPG (TICKET NUMBER: 12037887 closed without fixing my complaint). As a customer I am concerned about how you are fixing the issues as it been more than 3 days I complained and still no action.

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About vineethmech92

Bill issue

Offered 1st month free with 7day trial period

Re: 5G Home Internet modem not working

5G Home Internet modem not working