On hold for 90mins Call me URGENTLY

[Kauifamily1]

Hi please call me urgently I have waited on hold for over 90 minutes I cannot pay my bill online because my account statements are not up to date and it says all of my payments are upto date with  no balance owed. But my mobiles network has been cutoff by TPG. 

[Kauifamily1]

OVER 2HOURS NOW ON HOLD THIS IS A JOKE

[Anonymous]

Welcome to the community!

Sad to learn that you're unable to connect with our Contact Centra, @Kauifamily1.

I'd like to take this opportunity to turn around your experience and have our Account Specialists to Team to contact you for the assistance related to the account payment.

Send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

OVER 2HOURS NOW ON HOLD THIS IS A JOKE