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Mobile making payments online

Borgmage
Level 2

OK my card got stolen and forgot to update details.

As per the txt message please go to www.tpg.com.au/myaccount ok but there is no options to make a payment and where i get confused 

 

Go to make a payment see IOU for $20 and get "an existing payment transaction is in progress" ok no problems. 

Thinking I can pay a few months in advance got to Top Up Prepaid Ballance  but I get " to add a prepaid credit you need to pay any amount owing on this account"  WT

 

ok ummm so where do I make a payment online I mean I still have $16.67 credit ?

can you UNBLOCK IT so I can make a payment or you no longer want me as a customer ?

im not waiting on the phone for 2 hours again 

3 REPLIES 3
Ahra_G
Moderator

Hi @Borgmage

 

We've created an article which will guide you on how to navigate with the new TPG My Account

 

TPG Mobile - Introduction to the new My Account

 

Otherwise, let us know of your most convenient time to receive a call for further assistance from our Mobile support team. 

 

 

Regards,

Ahra_G

 

 

 

Borgmage
Level 2

Maybe im missing somthing but as per the pic it is blocked 

Under "top up pre pay ballance" it states "I must pay the amount owing".

How can I do that if it is blocked. Why is it blocked ??

 

The new account link thanks but really did fall out the tree yesterday 

 

Why can i not simply enter credit card details or transfer say $500 to the mobil account call it paid for the next 2 years 


I also see no options to make payment other that entering via account so if I dont want to do that. are there  other online options??? 

I cannot do that because as stated, I have a stolen card (new one in 6 week as post is so slow) then make a one off online payment useing a mates card and give him the cash.



Shane
Moderator

Hey @Borgmage,

 

I'd love to have one of our Mobile Specialists to contact you to provide information for the payment service. Send me a Private Message with your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

Maybe im missing somthing but as per the pic it is blocked 

Under "top up pre pay ballance" it states "I must pay the amount owing".

How can I do that if it is blocked. Why is it blocked ??

 

The new account link thanks but really did fall out the tree yesterday 

 

Why can i not simply enter credit card details or transfer say $500 to the mobil account call it paid for the next 2 years 


I also see no options to make payment other that entering via account so if I dont want to do that. are there  other online options??? 

I cannot do that because as stated, I have a stolen card (new one in 6 week as post is so slow) then make a one off online payment useing a mates card and give him the cash.