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Good afternoon, Team TPG.
I have sent several requests to cancel a service, but am not getting a response. Each communication has been sent to "cancel@tpg.com.au", as per instructions provided by a TPG representative. How can I cancel my service, and seek an account credit for billing that continued from the date of the first email?
May please have some confirmation that this case is being examined?
I HAVE STILL YET TO GET A RESPONSE!
YOUR APP DOES NOT PROVIDE A CLEAR AVENUE TO CANCEL!!!
Hi @brookpark351, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community