I upgraded my mobile plan from Small V2 $19.99 to Medium $25 last month. The reason why I chose to upgrade is that your website offered me a discount on the new Medium plan because I am also a TPG NBN user. The discounted price should be $20. However I have been charged $25 this month.
I have called TPG multiple times and requested callback because the waiting time is more than 1 hour, but no one has ever called back. I have also sent an email, no reply.
Please find the attached screenshots of my NBN and previous mobile service details. Both services are under my name and they are "linked".
Thank you for raising this to our attention. Please shoot me a private message with your TPG account details together with your preferred contact details and we'll have one of our Account Specialists contact you to discuss the charges on the account.
How do I private message (PM) in the community