Password reset for myTpg account

[asrarziauddin]

Hi I forgot my TPG Account password, I clicked on the "Forgot Password" link and I got an SMS with a password reset link. But when I click on the link, nothing happens

Here's part of the link without the uuid

https://novus.tpg.com.au/novus-csm/tpg/index#?uuid=

Please help

[BasilDV]

Hi @asrarziauddin 

Try to click on forgot password again, then open the said link that you'll receive on a different browser.

If you are using Chrome, then use firefox or safari, etc.

Let us know how it goes.

BasilDV

[asrarziauddin]

Hi @BasilDV 

Thanks for your reply, I've tried it in Chrome, Firefox and Edge, the link doesn't work in any of the browers. 

Please advise

[BasilDV]

We'd like to check on what we can arrange for you.

Just send us a private message with your account details.

BasilDV