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Moderator

Hi @Hanhbui1976

 

Welcome to TPG Community!

 

We're able to retrieve your account using your community details. Your account is currently in arrears by $69.99 (includes the $59.99 monthly plan fee and $10 rejection fee). Kindly confirm if we can process this amount using the direct debit details that we have on file. 

 

Regards, 

Angeli

Level 2
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Moderator

Hi @Hanhbui1976 ,

 

We have debited your account today for $69.99 and it takes 3 to 4 working days for the payment to clear.

Note: A $10 rejection fee and a possible dishonor fee from the bank will apply in case the payment is rejected.

 

Let us know if your require further assistance.

 

Cheers!