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Hi @Hanhbui1976,
Welcome to TPG Community!
We're able to retrieve your account using your community details. Your account is currently in arrears by $69.99 (includes the $59.99 monthly plan fee and $10 rejection fee). Kindly confirm if we can process this amount using the direct debit details that we have on file.
Regards,
Angeli
Hi @Hanhbui1976 ,
We have debited your account today for $69.99 and it takes 3 to 4 working days for the payment to clear.
Note: A $10 rejection fee and a possible dishonor fee from the bank will apply in case the payment is rejected.
Let us know if your require further assistance.
Cheers!
Hi @einasmizar,
Welcome to TPG Community!
Please follow the simple steps below to retry payment.
1. Log into Your Account at www.tpg.com.au/account
2. Click Check Your Current Balance
3. Click Process Payment to retry the debit
You may also follow the instructions when making a payment via online by visiting http://tpg.com.au/support/retry-payment.php
Let us know if you require further assistance.
Best regards,
Angeli