Payment Increase

marjoijoi
Level 2

Good day,

 

I am writing in behalf of my grandmother. We just noticed a $10.67 increase of our internet payment. From $69.99 last September 12 to $80.66 last October 11, please see attached file. I would like to clarify if the promo has increased its price because we subscribed the 25 mbps Unlimited Data promo which charges $69.99 per month and when I searched for it, the promo is still offered with the same price. There might be a misunderstangding if so. The account is under **************. Let me know if you have any questions.

Looking forward on your response.

 

Thank you so much,

Marjie Dadap

2 REPLIES 2
Angeli
Moderator

Hi Marjie, 

 

Welcome to TPG Community! 

 

We'll need to check on the billing statement on your grandmother's account to determine the exact description of the excess charge. Please send us a private message with the TPG customer ID or username and we can take it from there. 


How do I private message (PM) in the community
 

Thanks, 

Angeli

david64
Level 15

@Angeli . You should delete the image provided by user as it contains account details.