Payment Increase

[marjoijoi]

Good day,

I am writing in behalf of my grandmother. We just noticed a $10.67 increase of our internet payment. From $69.99 last September 12 to $80.66 last October 11, please see attached file. I would like to clarify if the promo has increased its price because we subscribed the 25 mbps Unlimited Data promo which charges $69.99 per month and when I searched for it, the promo is still offered with the same price. There might be a misunderstangding if so. The account is under **************. Let me know if you have any questions.

Looking forward on your response.

Thank you so much,

Marjie Dadap

[Angeli]

Hi Marjie, 

Welcome to TPG Community! 

We'll need to check on the billing statement on your grandmother's account to determine the exact description of the excess charge. Please send us a private message with the TPG customer ID or username and we can take it from there. 

How do I private message (PM) in the community
 

Thanks, 

Angeli

[david64]

@Angeli . You should delete the image provided by user as it contains account details.