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Why was my direct debit not processed this month?
Hi @jrpearce56,
Thanks for raising this to us. If the direct debit was not proceed you have the option to re-try a payment manually.
You may check this article for more information.
Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
Let me know how it will go.
Cheers!
Why was my direct debit not processed this month?