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Please help me cancel my NBN service

Level 1

Hi,

I've moved out of my previous apartment since last December, I'm currently overseas and I forgot to stop my NBN service before I left.

I tried cancel it online but the webpage says 'Unfortunately the online change of plan facility is currently not available for FTTB Bundle customers.'I'm currently overseas so I also couldn't call your customer service.My account number is XXXXXX, can you please help me cancel this plan as soon as possible, please?Thank you very much.

2 REPLIES 2
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Moderator

Hi @Ross2018,

 

Welcome to TPG Community!

 

We'll notify our Accounts team with your request to cease the account, but they will need to contact you via E-mail to verify and confirm your request.

 

We'll inform them to contact you using the E-mail address that we have on file as of the moment. If you have updated your E-mail address, please send it via PM so we can inform them.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @Ross2018,

 

The request to cease the account is already in progress. A notification was sent to the E-mail address that we have on file.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV