We're saddened to learn that you have cancelled your service.
For cancellation of service, we require our customers to send written cancelation notices via email.
We require the authencity of the request thus requiring the Account holder to send cancellation notice.
As for your current provider, Vodafone may have requested to get the service from NBN Network, but did not made any notification that you will be cancelling the service.
Welcome to TPG Community!
We regret to hear that you've transferred your service to another provider.
We were able to locate your account using your community details and reviewed the account, but was not able to receive any notification that you've requested to terminate your account with us.
To discuss this case further, please send me a PM with your preferred time and best number to be contacted today and I'll arrange a call from our Accounts team.
How to send a PM? Click here.
Thank you for sending your contact details via PM and we understand that our Accounts team has been in touch.
The account is now terminated and your case manager will be in touch with you on Monday to provide further updates with the request.
Should you require further assistance, please let us know.