Taking the time here to report my horrible experience with this ISP. We signed up for ADSL2, 3 weeks ago with TPG (installed 2 weeks ago). We signed up with a no lock-in contract costing $99. I then get an alert last Friday regarding upgrading to NBN. I called and was advised I will need to pay another setup fee of $99 when I said this was unacceptable I was told to cancel my plan and transferred to a recorded busy message and hung up on. I called the next day and got a similar experience and told there was nothing they can do and its an NBN charge not TPG charge.
I signed up with another ISP with no connection fee or lockin contract yesterday and today TPG call me to say I'm ready for the NBN, when I told them the situation they offered a free upgrade which i cannot now accept.
Im left in a position where I paid approximately $160 for 1 month of ADSL2+.
Yes, we signed up for no lockin 2 weeks ago and paid $99 however tpg are asking for a further $99 for nbn now. I spoke to 2 different tpg representatives regarding this and was told nothing could be done.
After I sign up with another company they call me to say it can be done for free.