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Port TPG Home Phone number to a VoIP provider

Level 1

I'm cancelling my ADSL2+ with Home Phone Bundle at the end of the next billing period and have notified the Accounts & Billing team via the MESSAGE US button on the TPG Contact page.

 

Before the cancellation takes effect, I intend to port my Home Phone number away to a VoIP provider. I have a couple of questions:

  • Is anything required to be performed by TPG before I submit a port request with the other provider?
  • Will my ADSL2+ service continue to work if my Home Phone number is ported before the end of the next billing period?

Thanks.

1 REPLY 1
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Moderator

Hi @skcheong ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We did not receive a message in regards with your account details. We'd like to have one of our Account Specialists to contact you to discuss details of cancenllation.

 

For reference: How do I private message (PM) in the community 

  • Is anything required to be performed by TPG before I submit a port request with the other provider?
    - There is none, all porting procedure will be provided by your next service provider.
  • Will my ADSL2+ service continue to work if my Home Phone number is ported before the end of the next billing period?
    - Yes, there service should work even the home phone is already ported to a different provider.

 

Regards,