Prepaid Top Up Not Working

[haoyuant]

Hi,

I submitted a request to top up my prepaid balance and the money has been taken from my bank account, but my prepaid balance still shows $0 and I cannot use the data. I have been waiting for 3 days? Why does it take so loooooong?

[BasilDV]

Hi @haoyuant 

We'd like to check on the status of the request.

Kindly send us a private message with your account details.

BasilDV