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Prepaid balance not working

Nashwatt1
Level 2

Hello,

 

My data has run out for this month but since I still need to use data I decided to top up my prepaid balance with $50 the money has been taken from my account but when I log in it says my balance is still $0 and I cannot use data at all. Do I just need to wait? Or has something gone wrong with the process? It has been about a day since the money was taken from my account and 2 days since I put in the request. Anything helps.

 

Thanks,

Nash

1 REPLY 1
Aubrey
Moderator

Welcome to TPG Community, @Nashwatt1!

 

Please send your customer ID or mobile number via private message and let's have a look at your account.

 

Thanks,

Aubrey