The email was sent to the e-mail address associated with the account. If you no longer have access to the email listed, feel free to PM me your preferred e-mail address and we'll advise the assigned complaints resolution case manager to re-send the email.
Please be advised that the refund has been completed to our end last week, 28th of February (Thursday). Kindly check your bank for the status. Let us know should you require further assistance.
