Problem transferring from Vodafone to TPG.

[l-roberts]

Hi there,

Trying to transfer a shared Vodaphone account (4 SIM cards) over to TPG.

Got the SIM cards mailed to me.

Went through the activation process last night.

This morning got four emails saying "request to transfer mobile phone number (***)  to the TPG mobile phone service has failed.

Reason given for failture was:

(058) Account/Reference Number of Date of Birth not held by the service provider.

Please rectify with current provider then phone TPG back.

Accounts were exactly the same for both Vodafone and TPG.....Same name, same address, same four phone numbers being transferred.

Any suggestions.

I know the call centre is out but an ideas if I can coordinate this online.

Thanks in advance.

Cheers,

Lyndal

[BryanR]

Hi Lyndal,

You can visit

• Activating your TPG mobile SIM Card: Follow the steps in this helpful article How to Activate your TPG Sim

 Or alternatively Private Message me with details and I will assist.

Kind regards

[hochfamily]

How did you get this resolved? I got the same email. not sure why the transfer couldn't happen

[Ahra_G]

Hi @hochfamily, 

Welcome to the Community! 

We're here to help! Please provide us with the Customer ID or your mobile number via private message so we can assist you accordingly with any concern(s) you have. 

Regards,

Ahra_G