I too received the email re TPG not reaching advised speeds. I am currently on the 50Mbps plan. I am thinking I will take the go to the lower plan, take the refund and then upgrade to the higher plan again. My speeds are always higher then 25Mbps so I think I need to be on the higher plan. Any thoughts?
I got the same offer and selected option 1 to reduce my NBN 100 (never got 100) to NBN 50 (with refund) a few hours ago. I asked the help desk to send my refund to the same credit card account from which my monthly payments have been debited (rather than as a credit to my tpg account).
A (few hours -1) or so hours ago) I got an email saying the plan change had been effected. I looked at my TPG account and the necessary account lines have been added. I looked at my bank account and no adjustments have yet been made there. I ran a speed test on the line and the numbers now reflect what I am paying for (rather than numbers for both download and upload being below what I had been paying for).
When I notice an entry to my credit card balance due to the refund, I'll let you know - I had failed to ask the NBN remediation project person when to expect the refund during the phone call (they had given me time to ask questions, I just did not think of asking that one). If I fail to remember to tell you that my refund has arrived after 2 weeks or more, please feel free to remind me of my intention to tell you.
i got the letter also, it is basically a sorry not sorry. it's a refund you can't get unless you down grade to a much lower speed. i think this is the straw that is going to push me to switch to aussie broad band.