Refund for for slower than advertised speed

[djpunch1]

Hi just wondering about my refund jacqueline Townsend

customer id  xxxxx

could not match the speed advertised

i was on nbn 100 $89.99

you sent email stating 3 option i dropped down to nbn 50

refund of $420 into my account.

 I want  nominate a different  bank account for my $420 refund?

xxxxxx Also can you check previous plans i have had with you for slower than advertised speeds.Thanks

[Shane]

Hi @djpunch1,

I sent your a private messag related to the refund. Please check your inbox.

Let me know should you require further assistance.

Regards,

Hi just wondering about my refund jacqueline Townsend

customer id  xxxxx

could not match the speed advertised

i was on nbn 100 $89.99

you sent email stating 3 option i dropped down to nbn 50

refund of $420 into my account.

 I want  nominate a different  bank account for my $420 refund?

xxxxxx Also can you check previous plans i have had with you for slower than advertised speeds.Thanks

[dee12]

hi, just wondering, did you recive your refund yet? ive been waiting since the 25th of september

[Shane]

Hi @dee12,

Welcome to the community!

You can contact our team directly to get an update with the refund. You may reply to the initial email that was sent (nbnspeedscompensation@tpg.com.au) or call the NBN Compensation Team at 1300 013 989. The team is available available 9am to 6pm, 7 days a week (AEDT).
 

Regards,

hi, just wondering, did you recive your refund yet? ive been waiting since the 25th of september