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Refund Request for Non-activated SIM

96287222
Level 2

Hi there!

 

I have bought a new prepaid mobile sim recently and I have not yet activated it, but I have decided to cancel this service. How can I cancel and am I able to request a refund for the initial subscription charges?

 

Thank you.

1 REPLY 1
Ahra_G
Moderator

Hi @96287222

 

TPG Australia & TPG Singapore are 2 separate entities. Kindly send an email to Singapore Mobile Team at support@tpgmobile.com.sg so they can provide further assistance.

 

You may also reach out to their social media pages:

Instagram: https://www.instagram.com/tpgsingapore
Facebook: https://www.facebook.com/tpgmobilesg/

 

Cheers!