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Refund for unused Roaming credit not yet received after 11 requests

Level 2

After 11 contacts with you, including one complaint which appears to have been ignored, I haven't yet received a refund of $428.36 being unused international roaming credit that is currently sitting in my account. I have been told at least 4 times to wait 5 to 8 working days. My first request was made on 15 August 2023.

Not sure what else I can do? I'll have a look on-line at what the Ombudsman is supposed to address.


Hi @GLL_36,


We're here to help and get this sorted. Please send us a private message and we'll pull up your account.