TPG Community

Get online support

Refund on 10 day outage.

JordanJD
Level 3

Hi TPG Team,

 

Due to noted service outage (as information supplied by the TPG team)  from post "4g wireless is not connecting, network fine. 4g still prevelent with other providers on phone."

 

i have now received my phone bill with additional charges for data as indicated.

Can i request the deduction of 10 day internet cost from my next bill as per the time the service was down.

 

Thankyou. 

No private DM's please you have all the details required on file against this account.

 

1 REPLY 1
BasilDV
Moderator

Hi @JordanJD

 

In order to check on what we can arrange for you, please send me a private message with your account details.

 

BasilDV