Refund prepaid balance

[deanbonanno]

Hi,

I had around a $50 prepaid balance for international roaming and have just transferred my mobile to another service provider.

I can no longer log in.

When will this refund be processed?

Thanks

[adib_rahmang]

Hey @deanbonanno,

Did you request for the balance to be refunded before porting out?

[deanbonanno]

No I did not request before porting.

[Jacob_Bowz]

All good, we'll help get it fixed up. Send through a private message so we can get on top of it.