Hi @aphacia,
We raised this to our Engineering Team and based on the escalated fault the issue affects the service was resolved the same day. The billing adjustment request has been declined. We will arrange our Technical Team to contact you to perform real-time test and fix the dropouts affecting the service.
Please confirm your best contact time.
Regards,
Refund request
I claim refund of internet for this month. From 15/9/22 to today I have has at least 6 recorded fault on internet from both TPG and nbn. The service level was so low and affected my life and business relying on internet that I am thinking my payment for top nbn network should be refunded at least partially. I’m looking forward your reply.
Regards,
Jing
