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Request of Cancellation.!

dungvo72
Level 2
Hi,

I have sent a request of cancellation on the mytpg account portal and never heard back from TPG. My contract is out of.

The reason for cancellation:
I have waited so long for hearing back from TPG about when they can organise an internet installation as they didn’t respond my email since I emailed them extra information.

Therefore, I am currently go with other internet company to getting the NBN connected asap and would like to cancel service with TPG asap.

My question is can you pass this information to someone who can assist that. I don’t want to resend the


1 REPLY 1
BasilDV
Moderator

Hi @dungvo72 

 

We apologise for the inconvenience.

We've chased this with our Accounts team and a case manager will be in touch with you today.

 

BasilDV